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News:&nbsp;&nbsp;Discounts to all members of <Partner name>

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<h3>How to book online:</h3>
<ol>
<li>Browse our range of hire product and package options</li>
<li>Select the option that you would like to book</li>
<li>Enter your event dates</li>
<li>Click 'Book now'</li>
<li>You can go back to browse more items and add these to the cart if desired</li>
<li>Enter your details at check-out</li>
<li>You will be taken to a secure payment page</li>
</ol>
<hr />
<h3>What happens after booking?</h3>
<ul>
<li>You will be sent an automatic receipt to confirm your booking details - it is important to double check that all booking details e.g. date and items ordered are correct and let us know as soon as possible if there are any issues</li>
<li>Complete our <a href="http://www.biglightletters.com.au/hire-form">online hire form</a> to let us know all key event instructions for delivery, set up, and collection</li>
<li>We will contact you again the week of your event to reconfirm all details of the upcoming hire</li>
</ul>
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<h4 style="text-align: center;">If you do not receive an email from us immediately after booking OR again via email the week of your event, please contact us immediately at melbournewest@biglightletters.com.au to confirm that your booking has been processed.</h4>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy Policy</h1>
<div>
Big Light Letters is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
<h3 style="font-family: inherit; color: inherit;">What is Personal Information and why do we collect it?</h3>
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by phone, email, our website contact form, from media and publications and other publicly available sources and from third parties. We don&rsquo;t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
<h3 style="font-family: inherit; color: inherit;">Sensitive Information</h3>
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
<ul style="font-family: inherit; color: inherit;">
<li>For the primary purpose for which it was obtained</li>
<li>For a secondary purpose that is directly related to the primary purpose</li>
<li>With your consent; or where required or authorised by law.</li>
</ul>
<h3 style="font-family: inherit; color: inherit;">Third Parties</h3>
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
<h3 style="font-family: inherit; color: inherit;">Disclosure of Personal Information</h3>
Your Personal Information may be disclosed in a number of circumstances including the following:
<ul style="font-family: inherit; color: inherit;">
<li>Third parties where you consent to the use or disclosure; and</li>
<li>Where required or authorised by law.</li>
</ul>
<h3 style="font-family: inherit; color: inherit;">Security of Personal Information</h3>
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
<h3 style="font-family: inherit; color: inherit;">Access to your Personal Information</h3>
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
[Your business name] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
<h3 style="font-family: inherit; color: inherit;">Maintaining the Quality of your Personal Information</h3>
It is an important to us that your Personal Information is up to date. We&nbsp; will&nbsp; take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
<h3 style="font-family: inherit; color: inherit;">Policy Updates</h3>
This Policy may change from time to time and is available on our website.
<h3 style="font-family: inherit; color: inherit;">Privacy Policy Complaints and Enquiries</h3>
If you have any queries or complaints about our Privacy Policy please contact us at info@biglightletters.com.au
</div>

Choose the product station closest to you. Book and pay online. Done.

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

really friendly and quick response to my initial enquiry, really helpful with answering all my questions and fast delivery.

Really helpful company and easy to order high quality instruments

Frequent users can save with special membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

Each rental begins by paying a 20% non-refundable rental deposit.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

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All transactions made on the website are checked by Nets. We accept payment by credit card: VISA and Mastercard

-Customer details for invoice-- (This is not your hire form)

DELIVERY AREA: Online bookings are not accepted for events further than 150km from Ballarat CBD. Contact us direct to book if your event is outside this area melbournewest@biglightletters.com.au. Read more about our delivery areas by <a href="http://www.biglightletters.com.au/delivery">clicking here</a>.
MINIMUM ORDER: For deliveries that are further than 100km Ballarat CBD, minimum order $500 applies.
DEPOSIT: A 20% non-refundable deposit is required to secure your booking with the remainder due 5 days prior to the event. You can choose to pay either 20% OR the full amount at Checkout.
HIRE PROCESS: 
1. Receive booking confirmation via email: Once you have booked and paid online you will receive an automatic receipt email (please check spam folder). 
2. Complete online hire form: The booking confirmation will contain a link to our online hire form which must be completed asap so we have all the key event details e.g. what time you want us to set up for your event, addresses where we are setting up, contact information etc
3. Check final confirmation: The week of your event we will touch base again to reconfirm all details so everyone is on the same page for smooth delivery and collection on the day.

BIG LIGHT LETTERS MELBOURNE WEST

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